Assessor Resource

MEA113
Supervise civil aircraft maintenance activities and manage human resources in the workplace

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency requires application of supervisory and personnel management skills in the performance of all aviation maintenance activities.

This is one of the units that must be attained to progress from Aircraft Maintenance Engineer (AME) to the grant of a maintenance certification licence. It covers the competencies required to supervise maintenance activities, apply human resource management practices applicable at the supervisor level, and contribute to workplace training and competency assessment during scheduled or unscheduled maintenance. Work may be performed individually or as part of a team.

The skills and knowledge covered by the units of competency at Certificate IV level listed in the MEA Aeroskills Training Package for the qualification leading to the applicable maintenance certification licence sought are prerequisite to the attainment of the elements of competency specified in this unit. This includes full coverage of the Civil Aviation Safety Regulation (CASR) Part 66 Avionics or Mechanical Syllabus subjects/topics.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Plan maintenance for teams

1.1

Maintenance tasks are identified and interpreted from available maintenance data or schedules in accordance with enterprise procedures

1.2

Workload is organised in order of priority taking into consideration, where applicable, mandatory and optional maintenance tasks

1.3

Timeframes are taken into consideration when prioritising maintenance tasks

1.4

Required resources are obtained to facilitate planned maintenance tasks

2.

Implement maintenance for teams

2.1

Maintenance tasks are allocated to appropriate team members with consideration of individual’s experience and qualifications

2.2

Personnel are clearly briefed on their responsibility and function in the team

2.3

Team members are correctly authorised to operate the required items of ground support equipment

2.4

Team members are instructed to observe work health and safety (WHS) requirements and all safety hazards are promptly identified and addressed

3.

Provide guidance

3.1

Guidance is provided to staff, appropriate to the maintenance task and individual’s experience, including the communication of relevant maintenance data and procedures

3.2

Guidance is readily available, in person as appropriate to the maintenance task

3.3

Guidance is provided in determining the cause of difficult faults or faults not covered in maintenance manual fault diagnosis guides

4.

Monitor maintenance quality

4.1

Activities are checked and personnel are guided to ensure that maintenance is performed in accordance with the applicable documentation, policies and procedures

4.2

Completed work, including stages of maintenance, is inspected for serviceability and prepared for certification on applicable documentation

5.

Perform human resource management activities at the supervisor level

5.1

Human factors affecting job performance are identified and responded to

5.2

The possibility of maintenance errors is minimised

5.3

Sound teamwork is maintained through an awareness of contributing factors

5.4

Sound employment relations are maintained

6.

Perform workplace training tasks

6.1

On-job training is delivered through the reinforcement of knowledge and skills gained in off-job training and guiding their application to specific on-job maintenance tasks

6.2

The Supervisor’s Verification portion of the Workplace History Sheets (Section 3) of the Log of Industrial Experience and Achievement is completed

6.3

Expert witness verification of competency for CASR Part 147 Maintenance Training Organisation (MTO) workplace assessors is provided when required

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment, and must include:

planning and implementing team maintenance activities

application of all relevant WHS procedures

observing human factors in team maintenance activities

providing guidance to team members

human resource management at team level

using and compiling the Log of Industrial Experience and Achievement, including an understanding of:

purpose of the Log

its structure and content

responsibility for making entries therein

responsibility for the certification of entries

explaining the role of CASR Part 147 MTOs in the training and competency assessment process, and of the role of supervisors in assisting workplace competency assessors.

It is essential that maintenance requirements are fully identified and that all applicable aspects of supervision, supervisor level human resource management and involvement in workplace training and competency assessment are identified and applied.

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

applicable Commonwealth, state and territory WHS regulations, and enterprise WHS instructions

the correct use of applicable items of PPE

the requirement for Confined Space Entry Permits and related training

applicable MSDS

Air Transport Association (ATA) 113 Specification for Maintenance Human Factors Guidelines, and of the following human factor elements:

general factors, including:

weaknesses in task design and support

motivation and attitudes, task demands and limitations in performance

cooperative work, communication and leadership

allocation of resources, workload, work conditions and double standards

aspects relating to the task, including:

physical and mental work

features of the task which limit efficiency or safety performance, including constraints such as signing-off and shift changeover; time pressures, information sources, trouble shooting methods, tools and equipment

task performance levels: skill-based, rule-based and knowledge-based; and the limitations encountered in each category

complex and interrelated aircraft systems

limitations of individual performance, including:

the sources and effects of fatigue, detection and countermeasures

vision and lighting

hearing and noise

memory - short and long term

claustrophobia and acrophobia

the influence of external factors, including:

maintainability of aircraft

guidance availability

social environment

physical environment, including the effects of extremes of heat and cold, and countermeasures (e.g. limited periods of exposure); noise and fumes; motion and vibration

the causes of variability in human performance, including:

effects of arousal

limitations of perception

limitations of memory, and management of these

limitations of decision-making

limitations of motor-functioning

information processing

factors that degrade performance, including:

risk motivation

individual differences (e.g. depth of training and experience)

health

alcohol and drugs

errors in maintenance tasks, including:

omissions, incorrect installation and wrong parts

assumptions

error management by minimisation, capture and tolerance

human factors within groups, including:

the distinction between groups and teams; coordination and synergy

types of groups: horizontal (same level of personnel) and vertical (different functions)

group characteristics; reducing overall task time; coordination

team characteristics; performance exceeds sum of individual performances

factors which lead to effective working in groups and teams: interaction, participation, open communication, clear expectations, shared leadership and self-assessment

team building

communication: the process and feedback

organisational aspects, including:

functions and dysfunctionality

double standards: professionalism, procedures and time pressure

organisational culture, professional culture and work-group culture; and peer pressure

violation of regulations, procedures and processes, including:

organisational failure: latent failure, error-provoking conditions and unsafe acts

organisational learning

maintenance error management program

the National MEA Aeroskills Training Package, including relevant units of competency and qualification training pathways.

Competency should be assessed under supervision, without intervention in the work environment, and/or by use of approved simulated activities in a CASR Part 147 MTO, covering the full range of maintenance supervision, supervisor level human resource management and assistance with workplace training and competency assessment, as provided for in the Range of Conditions. This competency standard must be linked in its assessment and application to those that apply to the exercise of Aircraft Maintenance Engineer Licence, or Aircraft Maintenance Technician privileges in the actual maintenance of aircraft.

Evidence is required of underlying knowledge and skills in the supervision of maintenance activities, and in the associated compliance with airworthiness regulatory requirements. The ability must be demonstrated to apply supervisor level human resource management processes during supervision activities, deliver workplace training, and to record experience and evidence for competency assessment associated with completion of the Log of Industrial Experience and Achievement.

The following conditions of assessment represent the requirements of CASA and must be rigorously observed.

A person cannot be assessed as competent until it can be demonstrated to the satisfaction of the workplace assessor that the relevant elements and performance criteria of the unit of competency are being achieved under supervision, without intervention on a maintenance supervision task that includes application across the Range of Conditions of the following:

using maintenance data or schedules

identifying required resources

providing guidance in maintenance activities

allowing for human factors affecting job performance

minimising the possibility of maintenance errors

applying employment relations at supervisor level

delivering on-job training.

The Assessor must meet the criteria specified in the CASR Part 147 Manual of Standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Plan maintenance for teams

1.1

Maintenance tasks are identified and interpreted from available maintenance data or schedules in accordance with enterprise procedures

1.2

Workload is organised in order of priority taking into consideration, where applicable, mandatory and optional maintenance tasks

1.3

Timeframes are taken into consideration when prioritising maintenance tasks

1.4

Required resources are obtained to facilitate planned maintenance tasks

2.

Implement maintenance for teams

2.1

Maintenance tasks are allocated to appropriate team members with consideration of individual’s experience and qualifications

2.2

Personnel are clearly briefed on their responsibility and function in the team

2.3

Team members are correctly authorised to operate the required items of ground support equipment

2.4

Team members are instructed to observe work health and safety (WHS) requirements and all safety hazards are promptly identified and addressed

3.

Provide guidance

3.1

Guidance is provided to staff, appropriate to the maintenance task and individual’s experience, including the communication of relevant maintenance data and procedures

3.2

Guidance is readily available, in person as appropriate to the maintenance task

3.3

Guidance is provided in determining the cause of difficult faults or faults not covered in maintenance manual fault diagnosis guides

4.

Monitor maintenance quality

4.1

Activities are checked and personnel are guided to ensure that maintenance is performed in accordance with the applicable documentation, policies and procedures

4.2

Completed work, including stages of maintenance, is inspected for serviceability and prepared for certification on applicable documentation

5.

Perform human resource management activities at the supervisor level

5.1

Human factors affecting job performance are identified and responded to

5.2

The possibility of maintenance errors is minimised

5.3

Sound teamwork is maintained through an awareness of contributing factors

5.4

Sound employment relations are maintained

6.

Perform workplace training tasks

6.1

On-job training is delivered through the reinforcement of knowledge and skills gained in off-job training and guiding their application to specific on-job maintenance tasks

6.2

The Supervisor’s Verification portion of the Workplace History Sheets (Section 3) of the Log of Industrial Experience and Achievement is completed

6.3

Expert witness verification of competency for CASR Part 147 Maintenance Training Organisation (MTO) workplace assessors is provided when required

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Maintenance data or schedules include:

Maintenance records

Manufacturers’ maintenance manuals and servicing schedules

Computer maintenance data systems

Service bulletins

Airworthiness Directives (ADs)

Modification incorporation instructions

Repair instructions

Observations and feedback from maintenance personnel and aircrew via Technical Log entries

Aircraft Maintenance Organisation (AMO) internal work instructions or directives

Required resources include:

Personnel

Spares

Lubricants

Consumables

Tools

Special equipment

Personal protective equipment (PPE)

Associated equipment including various items of ground support equipment

Considerations regarding resources also include:

required numbers of personnel and their availability

personnel qualifications, experience and authorisations

availability of the listed resources

Guidance in maintenance activities includes:

Fault diagnosis procedures

Troubleshooting

Damage assessment

Assessment of repair cost effectiveness

Assessment of replacement options

Human factors affecting job performance include:

Individual health and disability

Social psychology

Time pressure and workload

The physical work environment

The possibility of maintenance errors is minimised through:

Varying the extent of supervision according to the nature of the task and work conditions

Allowance for qualification and experience levels within the team

Allowance for human error and "Murphy’s Law" (‘If something can go wrong, it will.’)

Employment relations at supervisor level include:

Resolution or referral to management of complaints and difficulties

Resolution of conflict within the team

Absence of team members from the job

Maintenance of discipline in the performance of maintenance tasks

Allowance for cultural diversity within the team

Knowledge of relevant sections of industrial awards, enterprise agreements, and conditions of employment and service that apply to the particular workplace

Maintenance activities include:

Scheduled maintenance

Unscheduled maintenance

Configuration changes

Modification incorporation

Repairs

Prescribed instructions, policy, procedures and/or regulatory requirements include:

Manufacturers’ operating and maintenance manuals

CASA-approved enterprise operation manuals

Quality procedures and work instructions

WHS policies and instructions, including material safety data sheets (MSDS)

Management directives

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment, and must include:

planning and implementing team maintenance activities

application of all relevant WHS procedures

observing human factors in team maintenance activities

providing guidance to team members

human resource management at team level

using and compiling the Log of Industrial Experience and Achievement, including an understanding of:

purpose of the Log

its structure and content

responsibility for making entries therein

responsibility for the certification of entries

explaining the role of CASR Part 147 MTOs in the training and competency assessment process, and of the role of supervisors in assisting workplace competency assessors.

It is essential that maintenance requirements are fully identified and that all applicable aspects of supervision, supervisor level human resource management and involvement in workplace training and competency assessment are identified and applied.

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

applicable Commonwealth, state and territory WHS regulations, and enterprise WHS instructions

the correct use of applicable items of PPE

the requirement for Confined Space Entry Permits and related training

applicable MSDS

Air Transport Association (ATA) 113 Specification for Maintenance Human Factors Guidelines, and of the following human factor elements:

general factors, including:

weaknesses in task design and support

motivation and attitudes, task demands and limitations in performance

cooperative work, communication and leadership

allocation of resources, workload, work conditions and double standards

aspects relating to the task, including:

physical and mental work

features of the task which limit efficiency or safety performance, including constraints such as signing-off and shift changeover; time pressures, information sources, trouble shooting methods, tools and equipment

task performance levels: skill-based, rule-based and knowledge-based; and the limitations encountered in each category

complex and interrelated aircraft systems

limitations of individual performance, including:

the sources and effects of fatigue, detection and countermeasures

vision and lighting

hearing and noise

memory - short and long term

claustrophobia and acrophobia

the influence of external factors, including:

maintainability of aircraft

guidance availability

social environment

physical environment, including the effects of extremes of heat and cold, and countermeasures (e.g. limited periods of exposure); noise and fumes; motion and vibration

the causes of variability in human performance, including:

effects of arousal

limitations of perception

limitations of memory, and management of these

limitations of decision-making

limitations of motor-functioning

information processing

factors that degrade performance, including:

risk motivation

individual differences (e.g. depth of training and experience)

health

alcohol and drugs

errors in maintenance tasks, including:

omissions, incorrect installation and wrong parts

assumptions

error management by minimisation, capture and tolerance

human factors within groups, including:

the distinction between groups and teams; coordination and synergy

types of groups: horizontal (same level of personnel) and vertical (different functions)

group characteristics; reducing overall task time; coordination

team characteristics; performance exceeds sum of individual performances

factors which lead to effective working in groups and teams: interaction, participation, open communication, clear expectations, shared leadership and self-assessment

team building

communication: the process and feedback

organisational aspects, including:

functions and dysfunctionality

double standards: professionalism, procedures and time pressure

organisational culture, professional culture and work-group culture; and peer pressure

violation of regulations, procedures and processes, including:

organisational failure: latent failure, error-provoking conditions and unsafe acts

organisational learning

maintenance error management program

the National MEA Aeroskills Training Package, including relevant units of competency and qualification training pathways.

Competency should be assessed under supervision, without intervention in the work environment, and/or by use of approved simulated activities in a CASR Part 147 MTO, covering the full range of maintenance supervision, supervisor level human resource management and assistance with workplace training and competency assessment, as provided for in the Range of Conditions. This competency standard must be linked in its assessment and application to those that apply to the exercise of Aircraft Maintenance Engineer Licence, or Aircraft Maintenance Technician privileges in the actual maintenance of aircraft.

Evidence is required of underlying knowledge and skills in the supervision of maintenance activities, and in the associated compliance with airworthiness regulatory requirements. The ability must be demonstrated to apply supervisor level human resource management processes during supervision activities, deliver workplace training, and to record experience and evidence for competency assessment associated with completion of the Log of Industrial Experience and Achievement.

The following conditions of assessment represent the requirements of CASA and must be rigorously observed.

A person cannot be assessed as competent until it can be demonstrated to the satisfaction of the workplace assessor that the relevant elements and performance criteria of the unit of competency are being achieved under supervision, without intervention on a maintenance supervision task that includes application across the Range of Conditions of the following:

using maintenance data or schedules

identifying required resources

providing guidance in maintenance activities

allowing for human factors affecting job performance

minimising the possibility of maintenance errors

applying employment relations at supervisor level

delivering on-job training.

The Assessor must meet the criteria specified in the CASR Part 147 Manual of Standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Maintenance tasks are identified and interpreted from available maintenance data or schedules in accordance with enterprise procedures 
Workload is organised in order of priority taking into consideration, where applicable, mandatory and optional maintenance tasks 
Timeframes are taken into consideration when prioritising maintenance tasks 
Required resources are obtained to facilitate planned maintenance tasks 
Maintenance tasks are allocated to appropriate team members with consideration of individual’s experience and qualifications 
Personnel are clearly briefed on their responsibility and function in the team 
Team members are correctly authorised to operate the required items of ground support equipment 
Team members are instructed to observe work health and safety (WHS) requirements and all safety hazards are promptly identified and addressed 
Guidance is provided to staff, appropriate to the maintenance task and individual’s experience, including the communication of relevant maintenance data and procedures 
Guidance is readily available, in person as appropriate to the maintenance task 
Guidance is provided in determining the cause of difficult faults or faults not covered in maintenance manual fault diagnosis guides 
Activities are checked and personnel are guided to ensure that maintenance is performed in accordance with the applicable documentation, policies and procedures 
Completed work, including stages of maintenance, is inspected for serviceability and prepared for certification on applicable documentation 
Human factors affecting job performance are identified and responded to 
The possibility of maintenance errors is minimised 
Sound teamwork is maintained through an awareness of contributing factors 
Sound employment relations are maintained 
On-job training is delivered through the reinforcement of knowledge and skills gained in off-job training and guiding their application to specific on-job maintenance tasks 
The Supervisor’s Verification portion of the Workplace History Sheets (Section 3) of the Log of Industrial Experience and Achievement is completed 
Expert witness verification of competency for CASR Part 147 Maintenance Training Organisation (MTO) workplace assessors is provided when required 

Forms

Assessment Cover Sheet

MEA113 - Supervise civil aircraft maintenance activities and manage human resources in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MEA113 - Supervise civil aircraft maintenance activities and manage human resources in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: